|
Post by onetrevorstorton on Jan 8, 2020 21:25:58 GMT
the small bar to be placed in front of the door which links the bar to the blues bar and this becomes a bottle bar , when busy a glass collector always present in the bar area , pop up tables around each pillar in the club for people to put their drinks whilst standing , The outside area to be tented with a bottle bar . Just think we miss out on much needed revenue compared to other clubs.
|
|
|
Post by agl on Jan 8, 2020 22:23:26 GMT
For me the main issues are the poor access to the bar and the length of time it takes getting served. I think the entire system could be improved dramatically by making the Blues Bar debit card only. I've seen this in operation and you'd be amazed how contactless payments speed up the process at sports grounds. I know a few people prefer cash for whatever reason but it probably doubles (or more) the time taken for a single transaction if you consider the buyer rummaging around for cash, the bar staff walking over to the till, ringing up the payment, then handing back change. I use contactless all the time now ...never had an issue with security. It's the way forward, although I expect there would be some resistance initially from a few dinosaurs. Obviously you need a robust, reliable card system in place. I'm not a great fan of bottled beer but keg/craft rather than real ale/cask would be a compromise (keg has a longer shelf life) Would be interesting to know how many pints of Guinness are sold (if that's on tap), as it takes a ridiculously long time to pour/settle. When bottled beer is on offer it should be clearly visible, not tucked away on a low shelf so that more time is wasted asking what's available. Longer term, the bar definitely needs to be longer to allow access. It's horrendous getting anywhere near when the place is even moderately busy. On the occasions I get to home games I've invariably driven four hours plus, so it's a real pain in the arse to then have to battle through five deep queues. Not sure whether it would work, but I wonder if a supermarket style ticketing system would be worth trialling? That would allow better access to the bar and reduce the current scrum to catch the eye of the bar staff. Standing there, vainly waving a fiver is another real pain! Got to sell food in there. It can't be that difficult to have a pie and pint deal for a fiver or six quid, or what ever. Yes the place need sprucing up, long term, but I think most fans just want an easy beer (or wine!) I don't think there should be any entry charge...if you are just popping in for a quick beer a £1 fee is quite a big percentage on the price (by all means have a collecting tin, but don't do anything that is a deterrent to entry) There are so many clubs that do this better than us. Tranmere's marquee is a classic example of getting it right. Decent music, easy access to the bar, good choice of beer and plenty of bar staff. Appreciate we are on a smaller scale but even at our level there are good examples Debit card only is a great idea. However, at the moment when you want to pay via card the bar staff look at you like you have got 2 heads and. Invariably have to go and fetch the machine from somewhere. Coukd certainly do with more card terminals and on prominent display to allow for swift payment. One more point on debit card only is that it eliminates the risk of cash going astray. Therefore it should in theory make it easier to have sales points away from the bar (e.g. a bottle table, as has been suggested). Any reason why there couldn't be a trial?... maybe at the unused second bar - selling bottled and canned beer and wine. Would probably only require one member of staff, properly trained to use the machine. This would ease some of the pressure on the woefully small main bar area.
|
|
|
Post by rcb on Jan 9, 2020 9:46:07 GMT
I recall working men’s club bars in the 1970’s had a rail in front of the bar, enter one end, get served in turn, and leave at the other end. No arguing or pushing in, no waving fivers in desperate hope, and no blocking the bar.
|
|
|
Post by Imperial on Jan 9, 2020 18:05:46 GMT
I recall working men’s club bars in the 1970’s had a rail in front of the bar, enter one end, get served in turn, and leave at the other end. No arguing or pushing in, no waving fivers in desperate hope, and no blocking the bar. This was what I was alluding to.
|
|
Andy
Junior Member
Posts: 57
|
Post by Andy on Jan 11, 2020 21:14:49 GMT
I haven't been in the Bar in recent months due to personal commitments, but since I've finished I can there have been a mix of reviews. The running of the Bar area has never been perfect and has always been difficult. Staffing can be a nightmare as it only gets busy enough for the extra staff/ extra bar for about an hour before the match and half hour after. To staff that period is difficult.
With the pictures etc on the walls, I always tried to limit it this as I always thought of the room that could be in use for 365 days a year and not just on match days. The non match day income 'should' out weigh match day, that was always my plan.
Unless there is huge investment into the design of the Bar area will always struggle on match days as it does become a bottleneck.
There will never be an easy solution and things can always be improved, at times I certainly made mistakes and/or missed out on extra opportunities, but always had the best interests of the club at heart. I still do.
|
|
|
Post by paulinem on Jan 12, 2020 19:03:13 GMT
With the pictures etc on the walls, I always tried to limit it this as I always thought of the room that could be in use for 365 days a year and not just on match days. The non match day income 'should' out weigh match day, that was always my plan.
Great to hear from you Andy!
Was slightly surprised though about the above comments on having football memorabilia on the walls of the Blues Bar. I personally feel anyone hiring the bar would be well aware that it is part of our local football club and we should wherever possible be promoting the history and successes of our beloved club and try and attract them to the Deva/1885 Arena. I don’t think we blow our trumpet enough as we have a lot to be proud of (yesterday‘s result excepted)!
Nevertheless Andy you are greatly missed!
|
|
Andy
Junior Member
Posts: 57
|
Post by Andy on Jan 13, 2020 20:49:28 GMT
Thank you for the kind words Pauline. Most of the events based in the blues bar, for parties, conferences and wedding were mostly hired by non fans. Taking a leaf out of the racecourse books most of their function suites don't have race horses but the surrounding areas do, ie corridors etc, but I do agree it does need shirts with significance up.
|
|
|
Post by scotty on Jan 15, 2020 13:01:09 GMT
There could be scope to do something at half time. Fifteen minutes to get there, eat pie and chips, drink a beer, for a fiver. No fuss, no extras, no queues, no choice. 50 steak pies and chips, all laid out on the tables. Want tomato sauce or mushy peas? Tough.
|
|
|
Post by Neil Hunt Nonsense Potter on Jan 15, 2020 13:12:31 GMT
There could be scope to do something at half time. Fifteen minutes to get there, eat pie and chips, drink a beer, for a fiver. No fuss, no extras, no queues, no choice. 50 steak pies and chips, all laid out on the tables. Want tomato sauce or mushy peas? Tough. If I ate pie and chips and had a pint at half time I'd need gaviscon and a nap! I do understand and agree with the sentiment though.
|
|
|
Post by Frank Owen’s Paintbrush on Jan 15, 2020 14:26:05 GMT
The vast majority of these suggestions, even the ones that seem quite ambitious, are all things we used to do/have in the early Newco years.
|
|
|
Post by banksy on Jan 16, 2020 13:22:33 GMT
Afternoon all..
Just a quick note of thanks for the positive suggestions.
Following this, I'm happy to report back that some improvements are being made as quick fixes, which are listed below, and the next stage we'll be looking at are the decor of the Blues Bar. One step at a time for us on this.
So, from next Saturday inside the Blues Bar:
- the mobile bar will be operational from 2pm on Saturday afternoons selling bottled beers, cans & pop. This bar will be cash only and will only offer bottled beers, so no draught. It will be cash only due to the main PDQ machine being behind the main bar.
- crisps, peanuts and other snacks will be available behind the main Blues Bar.
- post match food will be available, depending on what is left over from the kiosks, so there won't be a specific menu available inside the Blues Bar.
- poseur style tables will be trialled inside the Blues Bar next Saturday - these are tables that would have to be hired and would normally come at a cost, hence it being a trial to see if it improves things.
Different drinks - this is something that we'll look at in the summer with a view to potential change for next season.
Decor - as mentioned, this is something that we are looking at on the FEWG and will continue to report back on very shortly.
Some of the ideas even though they may be good and logical cannot be implemented at this stage for various reasons, but again we can revisit in the near future to see what's possible.
Like most things in life, it's all about how they are publicised and marketed, so we'll be upping the game on this to ensure that everyone knows about improvements/changes etc that have been made.
Finally, thanks for everyone's patience and understanding - these things are quite complex sometimes but hopefully with a few notable improvements, everyone's experience will improve.
Thanks, Jeff
|
|
|
Post by sealandender1 on Jan 16, 2020 14:26:20 GMT
✅ Well done to Jeff for the positive reply.
|
|
|
Post by Oaks Blue on Jan 16, 2020 16:16:41 GMT
I think it's great that a board member has approached the fans via DC to get feedback. And even better that the fans are kept informed of the progress and actions taken. Fantastic.
But, wouldn't it be great if we didn't have to run the bar down to its bare bones and have already driven people away before making the desired changes?
A bit of proactivity can go a long way to preventing people being put off in the first place, so I hope this is going to be a priority going forward, whether SMs plans go ahead or not. If any people volunteering or employed by the club went to the blues bar on match day and spoke to their customers, maybe these things can be addressed without online campaigns on DC and other social media, which only creates a negative picture of the club and gives the floaters another reason not to bother 👍
|
|
|
Post by paulinem on Jan 22, 2020 0:23:46 GMT
Thought I had better reply on here as I started the discussion on the concerns about the Blues Bar, although I did respond to Jeff's posting on Facebook a few days ago.
Again, thanks Jeff for a very quick response to our posts and concerns about the Blues Bar and taking on board some of our suggestions. All being well I should be at the Darlo match on Saturday so look forward to seeing the improvements and good to read that I don't need to sneak in a packet of peanuts into the BB on Saturday!
I know everything takes time so it is great that some improvements will happen very quickly. This is a good example that as fans (and owners) we should take more responsibility to notice what is working and what is not and feel able to bring them up with the Board at CFU meetings (or maybe have a process so they can be added to the agenda) so we can discuss together and find solutions between us.
We know that everyone works very hard to make things work but that resources and time are often the limiting factors but perhaps if we can decide what should be urgent priorities (and those should be the money making ideas) then we may be able to put groups of fans together to fast track some things without treading on the toes of the Working Groups or better still work alongside them.
|
|
|
Post by hughie on Jan 26, 2020 9:45:08 GMT
Went in after the game yesterday.Good range of snacks available.Round tall tables to stand glasses on were being well used.
|
|
|
Post by RonD on Jan 26, 2020 9:48:53 GMT
Was the smaller bar in use? Could see it set up but not sure if in operation?
No soap in the dispensers in the gents yesterday. May seem a minor gripe, but in this day of deadly viruses, etc., surely essential!
|
|
|
Post by Si on Jan 26, 2020 12:09:47 GMT
Seemed easier to get served yesterday, and the tables were a good addition. Good to see some simple easy wins implemented that make the experience much better.
|
|
|
Post by onetrevorstorton on Jan 26, 2020 14:21:57 GMT
seemed more bar staff on yesterday the small bottle bar opened at 2 , the tall tables were well used . small changes that make the place more enjoyable think the win also helped
|
|
|
Post by trublu on Jan 26, 2020 21:34:46 GMT
I haven't been in the Bar in recent months due to personal commitments, but since I've finished I can there have been a mix of reviews. The running of the Bar area has never been perfect and has always been difficult. Staffing can be a nightmare as it only gets busy enough for the extra staff/ extra bar for about an hour before the match and half hour after. To staff that period is difficult. Just thinking out loud here, could any of the stewards be willing to man the bar for that hour before kickoff? You aren’t asking anybody to make the trip for 1 hours wage if that would be feasible.
|
|
|
Post by archwhopper on Jan 26, 2020 22:14:40 GMT
I haven't been in the Bar in recent months due to personal commitments, but since I've finished I can there have been a mix of reviews. The running of the Bar area has never been perfect and has always been difficult. Staffing can be a nightmare as it only gets busy enough for the extra staff/ extra bar for about an hour before the match and half hour after. To staff that period is difficult. Just thinking out loud here, could any of the stewards be willing to man the bar for that hour before kickoff? You aren’t asking anybody to make the trip for 1 hours wage if that would be feasible. get big ron behind the bar with his pint of john smiths to keep an eye on queue jumpers
|
|
|
Post by weareblues on Jan 26, 2020 22:34:19 GMT
Just thinking out loud here, could any of the stewards be willing to man the bar for that hour before kickoff? You aren’t asking anybody to make the trip for 1 hours wage if that would be feasible. get big ron behind the bar with his pint of john smiths to keep an eye on queue jumpers 😂😂😂😂😂
|
|
|
Post by paulinem on Jan 26, 2020 23:49:34 GMT
Thanks again to Jeff in getting such quick improvements in the Blues Bar yesterday. A number of fans told me they were pleased with the the changes especially the service at the bar and getting served very quickly.
The range of snacks were amazing including my guilty pleasure of Scampi Fries! The high tables were great for parking your pint and especially good for us as a family to group round.
I didn’t personally use the side bar but I am sure it helped to relieve the crush at the main bar.
Most of all Jeff thank you for taking time to come down to the Blues Bar to see for yourself how the changes have gone down. It was good to have a chat and try and catch me eating crisps! !! It was also good to see Chairman David Harrington-Wright in the Blues Bar too. Obviously a lot of things can’t be changed overnight but it was good to see some fans’ suggestions have been implemented which have definitely made a positive improvement.
Hopefully this will continue as a dialogue between Board and fans as to what further improvements can be made in the Blues Bar (and kiosks) and what costs could be saved ie hire of tables. Maybe we could sponsor a table?
Finally Devachatters if you have stopped going in the Blues Bar in recent times give it another go! The post match atmosphere was obviously good yesterday and it was also great to see management and some of the players mingling with the fans!
Onwards and upwards!
|
|
|
Post by trublu on Jan 27, 2020 16:16:00 GMT
Just thinking out loud here, could any of the stewards be willing to man the bar for that hour before kickoff? You aren’t asking anybody to make the trip for 1 hours wage if that would be feasible. get big ron behind the bar with his pint of john smiths to keep an eye on queue jumpers You may be missing the point here Archibald but we are trying to find solutions to the lack of space behind the bar, I fear ‘Big Ron’ standing there may worsen matters 😂
|
|
|
Post by hughie on Feb 19, 2020 20:38:45 GMT
Went in the blues bar after the game last night and they brought round unsold pies .This was well appreciated and snapped up for a £1 per pie.
|
|
|
Post by norwegianblue on Feb 20, 2020 6:02:31 GMT
Debit card only is a great idea. However, at the moment when you want to pay via card the bar staff look at you like you have got 2 heads and. Invariably have to go and fetch the machine from somewhere. Coukd certainly do with more card terminals and on prominent display to allow for swift payment. One more point on debit card only is that it eliminates the risk of cash going astray. Therefore it should in theory make it easier to have sales points away from the bar (e.g. a bottle table, as has been suggested). Any reason why there couldn't be a trial?... maybe at the unused second bar - selling bottled and canned beer and wine. Would probably only require one member of staff, properly trained to use the machine. This would ease some of the pressure on the woefully small main bar area. That’s the way it is over here in Norway. We’re pretty much a cashless society now. It works well. Before our home games, we drink in the bar below the stand. One guy is pouring and tells his assistant how many and he/she operates the machine. Which I may add, never crashes. With the queue, it cuts out queue jumpers, is fair and quick. Very welcome when trying to cram a last beer in at last orders, half hour before kick off. An easy fix.
|
|
|
Post by Wortleyblue on Feb 20, 2020 8:24:54 GMT
One more point on debit card only is that it eliminates the risk of cash going astray. Therefore it should in theory make it easier to have sales points away from the bar (e.g. a bottle table, as has been suggested). Any reason why there couldn't be a trial?... maybe at the unused second bar - selling bottled and canned beer and wine. Would probably only require one member of staff, properly trained to use the machine. This would ease some of the pressure on the woefully small main bar area. That’s the way it is over here in Norway. We’re pretty much a cashless society now. It works well. Before our home games, we drink in the bar below the stand. One guy is pouring and tells his assistant how many and he/she operates the machine. Which I may add, never crashes. With the queue, it cuts out queue jumpers, is fair and quick. Very welcome when trying to cram a last beer in at last orders, half hour before kick off. An easy fix. Isn't there a charge to businesses per transaction whereas depositing cash into a bank only incurs one charge so that could be quite costly
|
|
|
Post by agl on Feb 20, 2020 10:03:55 GMT
That’s the way it is over here in Norway. We’re pretty much a cashless society now. It works well. Before our home games, we drink in the bar below the stand. One guy is pouring and tells his assistant how many and he/she operates the machine. Which I may add, never crashes. With the queue, it cuts out queue jumpers, is fair and quick. Very welcome when trying to cram a last beer in at last orders, half hour before kick off. An easy fix. Isn't there a charge to businesses per transaction whereas depositing cash into a bank only incurs one charge so that could be quite costly There may be a small cost but the benefits (quicker service, bringing in more customers and less chance of cash going missing) would outweigh that. It's going to happen everywhere eventually so may as well embrace it. As NB says it's the norm in Scandinavia ...we did an entire week's holiday in Sweden last year and didn't take any cash.
|
|
|
Post by hughie on Feb 22, 2020 19:51:51 GMT
Good to see the blues bar staff wearing a variety of Chester shirts.Long May it continue.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Feb 22, 2020 20:53:39 GMT
just out of curiosity how much does a pint cost in the blues bar? i always drive so never go in.
|
|
|
Post by Frank Owen’s Paintbrush on Feb 22, 2020 22:06:13 GMT
just out of curiosity how much does a pint cost in the blues bar? i always drive so never go in. Depends what beer you’re drinking. £3.20 Spitting Feathers, everything else more.
|
|