|
|
Post by poolepirate on Oct 20, 2017 9:41:26 GMT
After the farce of the cancelled Eastleigh game fans being offered a POSSIBLE refund of travel costs for those who also travelled independently those affected fans advised to contact the club.
I was one such person wrote to the club about 10 days ago when this story first emerged NO RESPONSE
Wrote again a few days ago ,,NO RESPONSE not even an acknowledgement of my emails
What has happened to the promise of a response to emails by the CEO within 24 hours? another short lived promise and another example of how the club treats its fans no wonder gates are down the way the fans are treated
This subject has been discussed so many times before but nothing improves just false promises.
I received better "service" from Eastleigh when i made a couple of enquiries poor show when a club gives a "rival" a better communication
|
|
|
|
Post by Anders on Oct 20, 2017 9:43:25 GMT
After the farce of the cancelled Eastleigh game fans being offered a POSSIBLE refund of travel costs for those who also travelled independently those affected fans advised to contact the club. I was one such person wrote to the club about 10 days ago when this story first emerged NO RESPONSE Wrote again a few days ago ,,NO RESPONSE not even an acknowledgement of my emails What has happened to the promise of a response to emails by the CEO within 24 hours? another short lived promise and another example of how the club treats its fans no wonder gates are down the way the fans are treated This subject has been discussed so many times before but nothing improves just false promises. I received better "service" from Eastleigh when i made a couple of enquiries poor show when a club gives a "rival" a better communication Strange one, we didn't get a response out of Eastleigh but have from Chester/Maguire. What address are you sending them to? |
|
|
|
Post by poolepirate on Oct 20, 2017 9:58:47 GMT
sent first one to general email address on website turns out it was the office one they replied(fair enough) and said they had forwarded it CEO
Second email sent to fans @ email address which i have used before.
i read somewhere that eastleigh had said they received a number of emails from blues fans and had forwarded them on to chester hence why you didnt get a reply from EFC you are lucky to get a chester response i didnt
|
|
|
|
Post by Anders on Oct 20, 2017 10:25:00 GMT
Try him direct mate - mark.maguire@chesterfc.com
|
|
|
|
Post by poolepirate on Oct 20, 2017 10:29:01 GMT
thanks for the response very helpful
|
|
|
|
Post by Rio Doherty on Oct 20, 2017 14:49:15 GMT
After the farce of the cancelled Eastleigh game fans being offered a POSSIBLE refund of travel costs for those who also travelled independently those affected fans advised to contact the club. I was one such person wrote to the club about 10 days ago when this story first emerged NO RESPONSE Wrote again a few days ago ,,NO RESPONSE not even an acknowledgement of my emails What has happened to the promise of a response to emails by the CEO within 24 hours? another short lived promise and another example of how the club treats its fans no wonder gates are down the way the fans are treated This subject has been discussed so many times before but nothing improves just false promises. I received better "service" from Eastleigh when i made a couple of enquiries poor show when a club gives a "rival" a better communication Me too. I’ve emailed Fans@ and Mark Maguire directly twice but still haven’t received a reply. I’m becoming a little concerned as I’m hoping to make the rearranged fixture and don’t want to pay coach travel again without any compensation. |
|
|
|
Post by poolepirate on Oct 20, 2017 17:26:49 GMT
im glad(in one way) that its just not me who is not getting a reply as mentioned in my thread a reply from the CEO was promised within 24 hours that promise didnt last long did it ?
the CEO is not a fan hes just there for the job he doesnt care what the fans think and its not surprising people are getting fed up with this obvious lack of caring attitude
its fine for ALAN to post on the forum a while ago about any questions send to fans website but if he does not get the support from a paid employee he must get fed up too about being let down
as someone suggested in reply to my thread today i emailed MM direct yes youve guessed it no reply
at least its free admission on november 4th helps with the overall cost but i certainly would not pay coach fare from chester again without knowing i am getting some money back from the postponed match day travel
MM was stood outside eastleighs ground with the rest of the staff on september 30 as if he was bothered they had had a wasted journey he doesnt care it was done out of duty
in my case i travel from bournemouth not too far
|
|
|
|
Post by dmcnally on Oct 20, 2017 18:46:00 GMT
im glad(in one way) that its just not me who is not getting a reply as mentioned in my thread a reply from the CEO was promised within 24 hours that promise didnt last long did it ? the CEO is not a fan hes just there for the job he doesnt care what the fans think and its not surprising people are getting fed up with this obvious lack of caring attitude its fine for ALAN to post on the forum a while ago about any questions send to fans website but if he does not get the support from a paid employee he must get fed up too about being let down as someone suggested in reply to my thread today i emailed MM direct yes youve guessed it no reply at least its free admission on november 4th helps with the overall cost but i certainly would not pay coach fare from chester again without knowing i am getting some money back from the postponed match day travel MM was stood outside eastleighs ground with the rest of the staff on september 30 as if he was bothered they had had a wasted journey he doesnt care it was done out of duty in my case i travel from bournemouth not too far Drivel |
|
|
|
Post by Firestick Frank on Oct 20, 2017 18:57:23 GMT
Communication has been the clubs Achilles heel for years unfortunately.
|
|
|
|
Post by poolepirate on Oct 20, 2017 21:49:37 GMT
why is it drivel dmcnally? you have sounded off on various issues on here i remember and good for you its a forum and i and you and anyone else is entitled to express their views
as has been stated communication is awful and should be discussed with the hope of improvement
|
|
|
|
Post by Maravilla on Oct 20, 2017 23:20:44 GMT
Yet we just re-elected the Communications Director with the second highest amount of votes.
|
|
|
|
Post by Firestick Frank on Oct 21, 2017 3:45:10 GMT
Yet we just re-elected the Communications Director with the second highest amount of votes. Does this come down to members solely reading manifestos without fully knowing the previous contributions that have been made by nominees? It was surprising to learn that the Comms. Director was re-elected so emphatically after three years of seemingly nothing. I say seemingly because we don't really know what directors have contributed - and that's the whole point! |
|
|
|
Post by lincolnexile on Oct 21, 2017 8:54:53 GMT
why is it drivel dmcnally? you have sounded off on various issues on here i remember and good for you its a forum and i and you and anyone else is entitled to express their views as has been stated communication is awful and should be discussed with the hope of improvement To be fair if anyone says anything against MM d mcnally is straight in defending the bloke. I've got nothing against MM and I'm sure that much of the new sponsorship deals were partly down to him, but he is primarily responsible for what goes on at the club, on and off the field, and the communication issues have never been adequately addressed since we've reformed. |
|
|
|
Post by dmcnally on Oct 21, 2017 9:02:14 GMT
why is it drivel dmcnally? you have sounded off on various issues on here i remember and good for you its a forum and i and you and anyone else is entitled to express their views as has been stated communication is awful and should be discussed with the hope of improvement Just think you are targeting the wrong people |
|
|
|
Post by dmcnally on Oct 21, 2017 9:03:39 GMT
why is it drivel dmcnally? you have sounded off on various issues on here i remember and good for you its a forum and i and you and anyone else is entitled to express their views as has been stated communication is awful and should be discussed with the hope of improvement To be fair if anyone says anything against MM d mcnally is straight in defending the bloke. I've got nothing against MM and I'm sure that much of the new sponsorship deals were partly down to him, but he is primarily responsible for what goes on at the club, on and off the field, and the communication issues have never been adequately addressed since we've reformed. It’s frustrating that he is made to be the scapegoat for fans, who will find any way to have a ago at him. On many occasions that means lying in order to find someone to blame i.e. saying he renewed McCarthy’s contract |
|
|
|
Post by lincolnexile on Oct 21, 2017 10:21:32 GMT
To be fair if anyone says anything against MM d mcnally is straight in defending the bloke. I've got nothing against MM and I'm sure that much of the new sponsorship deals were partly down to him, but he is primarily responsible for what goes on at the club, on and off the field, and the communication issues have never been adequately addressed since we've reformed. It’s frustrating that he is made to be the scapegoat for fans, who will find any way to have a ago at him. On many occasions that means lying in order to find someone to blame i.e. saying he renewed McCarthy’s contract It's not lying. Look you obviously have a bit of inside info about the club, you can tell this from your posts, but saying that the CEO of a company renewed a managers contract isn't lying it's a fair assumption. |
|
|
|
Post by Lobster on Oct 22, 2017 12:11:33 GMT
For a project I was doing a while ago, I anonymously emailed every club in the FL and National League, along with a few from lower leagues, with the same query. Chester was the 19th club to get back to me, which out of 120-130 is not bad really.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Oct 22, 2017 13:03:19 GMT
why is it drivel dmcnally? you have sounded off on various issues on here i remember and good for you its a forum and i and you and anyone else is entitled to express their views as has been stated communication is awful and should be discussed with the hope of improvement Just think you are targeting the wrong people This. |
|
|
|
Post by Al on Oct 22, 2017 13:20:00 GMT
Sorry I don't get this hangig the bloke out to dry. It's not just down to him at the end of the day it's down to the CFU and OPERATIONS BOARDS as well.
I see and hear criticism aimed at the CFU Chair and CEO but very little criticism aimed at the Ops board as a whole. We have lack of communication from the CFU board particularly the accountability and updates on people's roles and responsibilities. But who exactly are the Ops board and what are their roles in all this mess as well?? What are THEY doing to turn us back into a Fan Owned Football club with the Community it's very heart and soul?
|
|
|
|
Post by poolepirate on Oct 23, 2017 11:55:08 GMT
its not having a go at MM we are told to direct any questions queries etc to fans @ email address and they will b e replied to within 24 hours MM seems the person who takes responsibility for replying to this mail box and in fairness to him he has fulfilled this promise to my queries in the past
however the excellent response time has now gone downhill and i am not alone in feeling frustrated as can be seen from comments on this thread
|
|
rcm
Junior Member
Posts: 53 
|
Post by rcm on Oct 23, 2017 12:03:06 GMT
its not having a go at MM we are told to direct any questions queries etc to fans @ email address and they will b e replied to within 24 hours MM seems the person who takes responsibility for replying to this mail box and in fairness to him he has fulfilled this promise to my queries in the past however the excellent response time has now gone downhill and i am not alone in feeling frustrated as can be seen from comments on this thread When I was given MM's email address last week through the forum I emailed him the next day and had a reply within a couple of hours so no complaints here. |
|
|
|
Post by degsey on Oct 23, 2017 12:52:29 GMT
I e-mail the club over a fortnight ago with regards to the Eastleigh postponed game, and MM last Weds and still have not got a reply as of today!
|
|
|
|
Post by poolepirate on Oct 23, 2017 14:39:50 GMT
degsey know what you mean me too and i think rio said the same thing seems MM is avoiding answering emails regarding eastleigh refund but answering other queries as normal all very strange
|
|
|
|
Post by dmcnally on Oct 23, 2017 15:06:38 GMT
degsey know what you mean me too and i think rio said the same thing seems MM is avoiding answering emails regarding eastleigh refund but answering other queries as normal all very strange I know plenty of people who have had emails about Eastleigh refunds from Maguire. My mate who booked for a group of us has had a reply, odd a few haven’t. Maybe typed the email address wrong?? |
|
|
|
Post by Rio Doherty on Oct 23, 2017 15:24:40 GMT
2 people who work/volunteer at this club told me on Saturday that people who originally paid for coach travel (including me) will get refunds on the day or at another away fixture.
Also there is going to be free admission for Chester fans as well.
|
|
|
|
Post by degsey on Oct 23, 2017 17:48:09 GMT
This is the e-mail address that I used, mark.maguire@chesterfc.com I will send another one to MM now and see if I get a reply to this one
|
|
|
|
Post by poolepirate on Oct 23, 2017 19:47:19 GMT
ive sent 3 emails one to general email address on website they replied to me and said they had forwarded it on , second sent to fans @ website third one sent to MM address yes youve guessed no reply to any of them i await to hear with interest how degsy gets on , i wont hold my breath lol
|
|
|
|
Post by lincolnexile on Oct 23, 2017 20:37:27 GMT
degsey know what you mean me too and i think rio said the same thing seems MM is avoiding answering emails regarding eastleigh refund but answering other queries as normal all very strange I know plenty of people who have had emails about Eastleigh refunds from Maguire. My mate who booked for a group of us has had a reply, odd a few haven’t. Maybe typed the email address wrong?? So now you’re saying that anyone who says anything against MM is either a liar or too stupid to type in an e mail address correctly. Come on time to come clean, your name isn’t McNally at all is it? |
|
|
|
Post by dmcnally on Oct 23, 2017 20:51:58 GMT
I know plenty of people who have had emails about Eastleigh refunds from Maguire. My mate who booked for a group of us has had a reply, odd a few haven’t. Maybe typed the email address wrong?? So now you’re saying that anyone who says anything against MM is either a liar or too stupid to type in an e mail address correctly. Come on time to come clean, your name isn’t McNally at all is it? I simply suggested the odd person may have typed the email out wrong. We’ve all done it before. |
|
|
|
Post by degsey on Oct 26, 2017 15:08:15 GMT
ive sent 3 emails one to general email address on website they replied to me and said they had forwarded it on , second sent to fans @ website third one sent to MM address yes youve guessed no reply to any of them i await to hear with interest how degsy gets on , i wont hold my |
|
