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Post by RonD on Apr 8, 2024 14:25:48 GMT
š« #ChesterFC is delighted to announce Fanbase as our new Ticketing and Fan Engagement Partner for 2024/25 and beyond!
The partnership with see Fanbase be our ticketing provider for Match Tickets and Season Tickets from 2024/25; offering our supporters a brand new streamlined digital experience, introducing a whole host of new features including a digital wallet, exclusive content and the ability to easily purchase tickets and packages for fixtures and events within seconds.
Fanbase is set to elevate the fan experience, making interacting with the club easier for fans whilst streamlining operations for the club, including communicating with supporters by sending integrated push notifications all at the push of a button.
Chester FC General Manager Albert Davies said: āWeāre really pleased to be working with Fanbase going forward.
āWhen we undertook a review of our ticketing, it was clear that Fanbase stood out as an opportunity for us to future-proof how we sell tickets, and I am very excited for further developments as the partnership gets underway.
āFor 2024/25, we will be selling Season Tickets as ādigital-firstā which will hugely benefit our supporter base but also how we operate as a club ā as well as aiding us in working towards our net-zero target.
āThis is the start of an exciting new era for our ticketing at Chester FC."
Fanbase Head of Growth, Jerome McCarthy, commented: āChester are a forward-thinking club that care about giving their fans a top-class experience so naturally weāre delighted to be on board.
āFanbase is set to boost Chesterās fan experience, fan engagement and revenue to support their fan-ownership model and ultimately continue their work of growing the club.
āI am personally very pleased Chester are the club to be pioneering Fanbase technology in the National League North.ā
Fanbase can be accessed through both your internet browser at app.fanbaseclub.com and also downloaded directly onto your device through the Apple/Android store. We will have further communications on this partnership in due course.
#OurClub | #UTS
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Post by chesterifa on Apr 8, 2024 14:33:48 GMT
Sounds good to me  Nice to see our club positively engaging with new technology and digitalisation. It is the future after all. Before anyone posts on here, Albert has confirmed on Twitter, that physical season tickets can still be provided upon request. So everyone should be happy, right?!?! |
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Post by Moltisanti on Apr 8, 2024 14:44:33 GMT
Sounds good to me Nice to see our club positively engaging with new technology and digitalisation. It is the future after all. Before anyone posts on here, Albert has confirmed on Twitter, that physical season tickets can still be provided upon request. So everyone should be happy, right?!?! Good to hear. Prefer physical one myself. šš¼ |
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Post by devadiva on Apr 8, 2024 14:52:24 GMT
Sounds good to me Nice to see our club positively engaging with new technology and digitalisation. It is the future after all. Before anyone posts on here, Albert has confirmed on Twitter, that physical season tickets can still be provided upon request. So everyone should be happy, right?!?! š |
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Post by kyle on Apr 8, 2024 14:53:04 GMT
Brilliant for those of us that don't live in Chester
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Post by Rimmer on Apr 8, 2024 18:41:46 GMT
Sounds good to me for those of us with a smartphone so you donāt have to remember to bring your card with you to the match, Iāve nearly forgotten a couple of times š³
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Post by yoshimitsu on Apr 8, 2024 20:22:59 GMT
Sounds good to me for those of us with a smartphone so you donāt have to remember to bring your card with you to the match, Iāve nearly forgotten a couple of times š³ Just have to remember your phone from now on. |
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Post by Curva Nord on Apr 8, 2024 20:36:20 GMT
Phone, keys and wallet, three things you never leave the house with
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Post by eltonblues on Apr 10, 2024 19:25:39 GMT
Sounds good to me for those of us with a smartphone so you donāt have to remember to bring your card with you to the match, Iāve nearly forgotten a couple of times š³ I think I saw a reply on Twitter to this, you will still be able to have a physical season ticket |
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Post by Curva Nord on Apr 10, 2024 19:43:55 GMT
If this system is what I think it is. I would have two prices for everything, one for fans with the Fanbase card, and prices for those without.
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Post by phillippedulait on Apr 10, 2024 20:34:05 GMT
If this system is what I think it is. I would have two prices for everything, one for fans with the Fanbase card, and prices for those without. What do you think it is? |
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Post by Curva Nord on Apr 10, 2024 21:06:54 GMT
If this system is what I think it is. I would have two prices for everything, one for fans with the Fanbase card, and prices for those without. What do you think it is? I think it is a system where basically you put money onto the club card, and then can spend money from that. Whilst in the mean time, the club will have money in their account and will gather interest from it. |
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Post by oldboneze on Apr 11, 2024 6:18:50 GMT
If this system is what I think it is. I would have two prices for everything, one for fans with the Fanbase card, and prices for those without. I believe that it's a Fanbase App, not a Fanbase card. Are you suggesting that season ticket holders and buyers of match day tickets should pay different prices dependent on whether they have it on their phones or require a physical ticket? There are plenty of fans who do not have smart phones and they should not be penalised for it. To do so is discriminatory and creates first and second class supporters. Remember, we are City Fans United. |
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Post by Greasby Blue on Apr 11, 2024 10:02:50 GMT
Do we have to register on the new system or will all the current data be loaded into it.
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Post by jimgreen on Apr 11, 2024 10:22:45 GMT
One of the big advantages of the Fanbase platform is the app, which you can download for free on Apple/Android. The app includes a digital wallet for season tickets, match tickets and potentially hospitality and memberships, as well as content and notifications. If you don't wish to use the app, you can access everything through the website as you do now.
Fans who prefer to pay at the turnstile (contactless) or ticket office (cash) will still be able to do so. Ticket prices across the website, app and ticket office will be the same, i.e. there will be a small saving if you buy in advance compared to buying on matchday.
Like many clubs, we are moving towards 'digital-first' which we believe will make for a faster, smoother experience, and save the club time and money. Albert touched on this in his update this week, but we will be encouraging digital season tickets, however there will still be an option for a physical season ticket card for those supporters who want one. This will probably be Ā£2, which is what it costs the club to have them produced.
We will be migrating all existing data from Kaizen to Fanbase.
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Post by oldboneze on Apr 12, 2024 7:09:27 GMT
One of the big advantages of the Fanbase platform is the app, which you can download for free on Apple/Android. The app includes a digital wallet for season tickets, match tickets and potentially hospitality and memberships, as well as content and notifications. If you don't wish to use the app, you can access everything through the website as you do now. Fans who prefer to pay at the turnstile (contactless) or ticket office (cash) will still be able to do so. Ticket prices across the website, app and ticket office will be the same, i.e. there will be a small saving if you buy in advance compared to buying on matchday. Like many clubs, we are moving towards 'digital-first' which we believe will make for a faster, smoother experience, and save the club time and money. Albert touched on this in his update this week, but we will be encouraging digital season tickets, however there will still be an option for a physical season ticket card for those supporters who want one. This will probably be Ā£2, which is what it costs the club to have them produced. We will be migrating all existing data from Kaizen to Fanbase. Since reformation, all season tickets whether paper in a plastic folder or a plastic card have been provided as part of the ticket price. Also, fees for match day ticket transactions have been covered in the basic price despite many other clubs charging an 'admin' fee from 40p to 95p. Why the change now? There will be a saving on physical tickets for everyone who uses the App. Isn't that enough? This is just an attack on those supporters who can't or won't use Apps. Disgraceful. |
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Post by Moltisanti on Apr 12, 2024 7:12:24 GMT
One of the big advantages of the Fanbase platform is the app, which you can download for free on Apple/Android. The app includes a digital wallet for season tickets, match tickets and potentially hospitality and memberships, as well as content and notifications. If you don't wish to use the app, you can access everything through the website as you do now. Fans who prefer to pay at the turnstile (contactless) or ticket office (cash) will still be able to do so. Ticket prices across the website, app and ticket office will be the same, i.e. there will be a small saving if you buy in advance compared to buying on matchday. Like many clubs, we are moving towards 'digital-first' which we believe will make for a faster, smoother experience, and save the club time and money. Albert touched on this in his update this week, but we will be encouraging digital season tickets, however there will still be an option for a physical season ticket card for those supporters who want one. This will probably be Ā£2, which is what it costs the club to have them produced. We will be migrating all existing data from Kaizen to Fanbase. Since reformation, all season tickets whether paper in a plastic folder or a plastic card have been provided as part of the ticket price. Also, fees for match day ticketĀ transactions have been covered in the basic price despite many otherĀ clubs charging an 'admin' fee from 40p to 95p. Why theĀ change now? There will be a saving on physical tickets for everyone who uses the App. Isn't that enough? This is just an attack on those supporters who can't or won't use Apps. Disgraceful. Attack. ššššš |
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Post by Imperial on Apr 12, 2024 7:15:03 GMT
One of the big advantages of the Fanbase platform is the app, which you can download for free on Apple/Android. The app includes a digital wallet for season tickets, match tickets and potentially hospitality and memberships, as well as content and notifications. If you don't wish to use the app, you can access everything through the website as you do now. Fans who prefer to pay at the turnstile (contactless) or ticket office (cash) will still be able to do so. Ticket prices across the website, app and ticket office will be the same, i.e. there will be a small saving if you buy in advance compared to buying on matchday. Like many clubs, we are moving towards 'digital-first' which we believe will make for a faster, smoother experience, and save the club time and money. Albert touched on this in his update this week, but we will be encouraging digital season tickets, however there will still be an option for a physical season ticket card for those supporters who want one. This will probably be Ā£2, which is what it costs the club to have them produced. We will be migrating all existing data from Kaizen to Fanbase. Since reformation, all season tickets whether paper in a plastic folder or a plastic card have been provided as part of the ticket price. Also, fees for match day ticketĀ transactions have been covered in the basic price despite many otherĀ clubs charging an 'admin' fee from 40p to 95p. Why theĀ change now? There will be a saving on physical tickets for everyone who uses the App. Isn't that enough? This is just an attack on those supporters who can't or won't use Apps. Disgraceful. If the club is buying 1000 plastic STs then theyāll be significantly cheaper per item Iād expect. If youāre insisting on a physical ticket then youāre costing the club we own money, so yes you should cover that cost. You donāt have to use the app, you could print out your ticket yourself & bring it with you. Save you the Ā£2 & you still have a physical ticket. |
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Post by Blockhead on Apr 12, 2024 9:05:52 GMT
One of the big advantages of the Fanbase platform is the app, which you can download for free on Apple/Android. The app includes a digital wallet for season tickets, match tickets and potentially hospitality and memberships, as well as content and notifications. If you don't wish to use the app, you can access everything through the website as you do now. Fans who prefer to pay at the turnstile (contactless) or ticket office (cash) will still be able to do so. Ticket prices across the website, app and ticket office will be the same, i.e. there will be a small saving if you buy in advance compared to buying on matchday. Like many clubs, we are moving towards 'digital-first' which we believe will make for a faster, smoother experience, and save the club time and money. Albert touched on this in his update this week, but we will be encouraging digital season tickets, however there will still be an option for a physical season ticket card for those supporters who want one. This will probably be Ā£2, which is what it costs the club to have them produced. We will be migrating all existing data from Kaizen to Fanbase. Since reformation, all season tickets whether paper in a plastic folder or a plastic card have been provided as part of the ticket price. Also, fees for match day ticketĀ transactions have been covered in the basic price despite many otherĀ clubs charging an 'admin' fee from 40p to 95p. Why theĀ change now? There will be a saving on physical tickets for everyone who uses the App. Isn't that enough? This is just an attack on those supporters who can't or won't use Apps. Disgraceful. Ā£2. It's 0.0384615385p a week mate. |
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Post by yossergolf on Apr 12, 2024 9:06:57 GMT
It looks more likely that we will be in National league North again next season. With that said letās hope the club offer early bird season tickets as soon as they can. This will include Callumās position next season.
Also a couple of decent pre season friendlies at home or local away would be good in stead of the multiple games that fans have no interest in. Maybe have a pre season friendly ticket for Ā£15 that gives you access to all home friendly games?
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Post by TheatreOfHate on Apr 12, 2024 9:13:15 GMT
Phone, keys and wallet, three things you never leave the house with Untill you get out and find you've left one at home š |
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Post by oldboneze on Apr 13, 2024 6:53:54 GMT
Since reformation, all season tickets whether paper in a plastic folder or a plastic card have been provided as part of the ticket price. Also, fees for match day ticket transactions have been covered in the basic price despite many other clubs charging an 'admin' fee from 40p to 95p. Why the change now? There will be a saving on physical tickets for everyone who uses the App. Isn't that enough? This is just an attack on those supporters who can't or won't use Apps. Disgraceful. Ā£2. It's 0.0384615385p a week mate. The amount isn't the issue. It is the principle. Should people be treated differently because that don't have a smartphone. |
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aiguy
New Member
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Post by aiguy on Apr 13, 2024 7:25:02 GMT
Ā£2. It's 0.0384615385p a week mate. The amount isn't the issue. It is the principle. Should people be treated differently because that don't have a smartphone. Theyāre not being treated differently. Thereās a choice, if they want a plastic card then thereās a charge |
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Post by Blockhead on Apr 13, 2024 7:58:10 GMT
Ā£2. It's 0.0384615385p a week mate. The amount isn't the issue.Ā It is the principle. Should people be treated differently because that don't have a smartphone. "Petrol stations treat me differently because my car runs on diesel" |
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Post by Moltisanti on Apr 13, 2024 8:04:46 GMT
Ā£2. It's 0.0384615385p a week mate. The amount isn't the issue.Ā It is the principle. Should people be treated differently because that don't have a smartphone. Boo hoo. š¢ Itās 2024. Time has moved on. If you donāt want the app donāt get it. Get your normal ticket as usual. Like I will. Save 20p for 10 weeks or something. Are you on Deva Chat on a laptop? |
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Post by agl on Apr 13, 2024 8:25:26 GMT
Ā£2. It's 0.0384615385p a week mate. The amount isn't the issue.Ā It is the principle. Should people be treated differently because that don't have a smartphone. Think you're on your own on this one. Surely there's more to worry about in your life, or even the world, than a Ā£2 charge which is helping your club save money. Get over it. It's not a matter of principle. |
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Post by Lon on Apr 13, 2024 8:36:50 GMT
Youāve got one thread saying that we need to up the cfu to make more money. Youāve got another saying boost the budget isnāt enough. Now you have someone moaning about an extra Ā£2 cost which is saving the club money. Unreal lads š
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